退款政策
We offer 14-day easy returns, which means you have 14 days after receiving your item to request a return.
To keep things simple, items just need to be unworn, unwashed, with original tags attached, and in their original packaging so they can be restocked.
To start a return, simply email us at contact@aceeaseactive.com with your order number.
Once your return is approved, we’ll send you a prepaid return label and instructions on how to send your item back.
Please note that returns sent without prior approval won’t be accepted.
If you have any questions, feel free to reach out anytime at contact@aceeaseactive.com.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.
Non-Returnable Items
For hygiene or policy reasons, the following items cannot be returned:
• Intimates (underwear, lingerie, socks, swimwear)
• Items discounted or marked Final Sale
• Gift cards and promotional items
Exchanges
The fastest way to get a different size or color is to return your item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved.
If approved, the refund will be issued to your original payment method within 10 business days. Processing time may vary depending on your bank or card provider.
If more than 15 business days have passed since approval, please contact us at contact@aceeaseactive.com.
Return Shipping
• Non-defective returns: We provide a prepaid label. An $8 return shipping fee will be deducted from your refund.
• Defective or incorrect items: We’ll cover all return shipping costs.
Try it at home — if it’s not the perfect fit, returning is easy.